Expert AI consultant, speaker, and customer experience strategist. Helping companies implement conversational AI, generative AI solutions, and data-driven CX strategies.
Trusted by organizations including
Diagnostics across CX processes, tooling, and data flows. Use case discovery for Gen AI, chatbots, APIs and automation tied to support KPIs. Prioritized roadmap with near-term experiments.
Stand up or refine AI-powered support — chat/email bots, workflows. Conversation design, prompt strategy, and input sanitization to reduce hallucinations. Performance dashboards for CSAT and resolution times.
AI experiences that match your brand voice. Design chat flows and scripts, automate common questions and workflows. Generate structured data on customer intents and pain points.
Review current processes and provide AI tooling recommendations. Evaluate data for proper labeling, AI system ingestion and model training. Focus on products, marketing, and sales funnels.
Ensure AI systems have tight access controls. Prompt injection prevention, log reviews, and periodic reassessments of models to maintain security and compliance.
Consulting for AI CX initiatives, support and partner programs. Coaching on AI, conversational designs, and customer success driven implementations.
Danny brings real-world experience from Fortune 500 companies and AI startups to every stage. His talks combine technical depth with actionable insights that audiences can implement immediately.
Full-length sessions tailored to your audience and industry
Hands-on workshops for teams implementing AI solutions
High-impact, focused sessions perfect for meetups and events
IBM, Cisco, ServiceNow and more
SaaS, networking, edtech, healthtech, AI
Latinas in Tech NC, AI Tinkerers Raleigh, All Things AI
Fluent in English and Spanish
Danny is a bilingual (Spanish) seasoned IT professional with experience working within small startups to large Fortune 500 companies such as IBM, Cisco and ServiceNow.
He has evolved from technical support, systems engineering, and network administration into project management and customer success leadership roles across SaaS, networking, education technology, healthcare tech, and AI companies.
In AI-focused roles, Danny has documented AI use cases, designed conversational and generative AI solutions, helped prevent prompt injection, and analyzed bot performance data to improve outcomes for customers — providing AI consultation, implementation and support for organizations including the NBA, CompTIA, Bouqs and more.
Beyond his professional work, Danny is deeply committed to tech communities. He has helped launch Latinas in Tech North Carolina, co-organizes AI Tinkerers events in Raleigh, and actively participates in communities like All Things AI — a true evangelist for AI and customer experience.
Reach out today to discuss your AI and CX needs