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| Name | Danny Castro |
| Location | Raleigh, NC 📍 |
| Status | Available for Hire 💼 |
| Speaks | English / Español 🌎 |
| Experience | 15+ Years in Tech |
| Vibe | AI Evangelist 🚀 |
Danny is a bilingual (Spanish) seasoned IT professional with experience working within small startups to large Fortune 500 companies such as IBM, Cisco and ServiceNow.
He has evolved from technical support, systems engineering, and network administration into project management and customer success leadership roles across SaaS, networking, education technology, healthcare tech, and AI companies.
In AI-focused roles, Danny has documented AI use cases, designed conversational and generative AI solutions, helped prevent prompt injection, and analyzed bot performance data to improve outcomes for customers — providing AI consultation, implementation and support for organizations including the NBA, CompTIA, Bouqs and more.
Beyond his professional work, Danny is deeply committed to tech communities. He has helped launch Latinas in Tech North Carolina, co-organizes AI Tinkerers events in Raleigh, and actively participates in communities like All Things AI.
AI Discovery & Design
Diagnostics across CX processes, tooling, and data flows. Use case discovery for Gen AI, chatbots, APIs & automation tied to support KPIs.
Implementation & Optimization
Stand up or refine AI-powered support — chat/email bots, workflows. Conversation design, prompt strategy, and input sanitization.
Conversation Design
AI experiences that match your brand voice. Chat flows, scripts, and structured data on customer intents and pain points.
AI & CX Automation
Review current processes, provide AI tooling recs. Data labeling, model training, products, marketing & sales funnels.
AI Security Review
Tight access controls, prompt injection prevention, log reviews, and periodic reassessments for security & compliance.
AI Leadership & Support
Consulting for AI CX initiatives, partner programs. Coaching on AI, conversational designs & customer success implementations.
Danny brings real-world experience from Fortune 500 companies and AI startups to every stage. His talks combine technical depth with actionable insights!!
★ Speaking Topics ★
✅ AI-Powered Customer Experience Transformation
✅ Conversational AI Design & Best Practices
✅ Prompt Engineering & AI Security
✅ Building AI-First Support Organizations
✅ Generative AI for Business Leaders
Available for AI consultations per-project or on retainer. Also available for speaking engagements!! 🎤
~*~ Send Danny a Message ~*~